At Mandir Makers, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your product, our refund policy outlines the conditions and processes for returns, refunds, and exchanges.

1. Eligibility for Refunds

You may request a refund under the following conditions:

  • The product is defective or damaged upon delivery.
  • The product delivered does not match the specifications of your order.
  • You initiate the refund process within [X days] of receiving your order.

Note: Customized or personalized mandirs are non-refundable unless there is a manufacturing defect or error on our part.

2. Return Process

To request a refund:

  1. Contact us at [your-email@example.com] or [phone number] with your order details and a description of the issue.
  2. Provide photographic evidence of the defect or damage (if applicable).
  3. We will guide you through the return process and provide instructions for shipping the item back to us, if required.

3. Refund Approval

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. Refunds will only be approved if:

  • The product is returned in its original condition, including packaging and accessories.
  • The defect or error is verified by our team.

4. Refund Method

Approved refunds will be processed to your original payment method within [X days]. Please note that it may take additional time for your bank or card issuer to reflect the transaction.

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Damage caused by improper use, mishandling, or installation.
  • Custom-made or personalized orders without defects.
  • Requests made outside the specified refund window ([X days]).

6. Exchanges

If you prefer, we can offer an exchange for a similar or corrected product instead of a refund, subject to availability.

7. Shipping Costs

  • If the return is due to a defect or error on our part, we will cover the shipping costs.
  • For all other returns, the customer is responsible for shipping fees.

8. Contact Us

If you have questions about our refund policy, please reach out to:

Mandir Makers
Email: info@mandirmakers.in
Phone: +91-8188877783

Let me know if you’d like to make adjustments to this policy!